The A-Z of your booking
Here is a little listing of things you should know about our hotel
Arrival
You can find all the important information for arriving by car or train here.
You can drive right up to the main entrance with your car. There, we will unload your luggage and then park your car.
Dinner
We kindly request that, in our hotel, you come to dinner wearing appropriate evening wear. Many thanks.
If you have booked a stay which does not include dinner, we ask that you make a table reservation in good time.
Are you travelling alone but would like to dine in company? We are happy to reserve a space for you at our communal table. Ask us for more information about this!
Pool & Sauna Complex
We ask for your understanding that the pool and sauna complex may only be used during the time that you have a room at the hotel. Should you wish to use the spa areas outwith this time, we charge a contribution towards expenses—including soup, coffee, cake & drinks—of € 15.00 per person (monday-thursday) and € 25.00 per person (friday-sunday).
Treatments in the RoLigio®-SPA
In order to be able to guarantee your treatments, we recommend that you make appointments for them as soon as you have reserved the room – direct dialling (05523) 304 - 960. When booking a package which contains spa treatments, appointments are scheduled directly by us. Should you have any wishes or additions, please contact us.
Checking in / out
Your room is available from 3:00 p.m. on your day of arrival. Should you not be able to arrive before 6:00 p.m., we ask that you notify us by telephone. We ask that you vacate the rooms by 11:00 a.m. on your day of departure.
E-charging station
In our resort car park, approx. 120 m from the hotel, there are three e-charging stations where you can charge your e-mobile.
Early-bird discount
If you book a room category or arrangement up to 3 months before arrival, adults receive a discount of EUR 10.00 per person and night on the price of the room or arrangement.
Gift voucher
A lovingly-designed gift voucher, for example for a stay in our hotel or a visit to our RoLigio®-SPA ... put together in exact accordance with your individual wishes.
Dogs (upon request)
Dogs up to a maximum shoulder height of approx. 55 cm (Labrador size) are welcome in our house in limited numbers.
We charge € 30.00 per night (without food) for a four-legged friend including the provision of a blanket, a dog bowl and a small welcome treat.
Please note that dogs must be kept on a leash in the house, are not allowed in the entire SPA & Wellness area, at the outdoor pool and in the restaurant, and may not be led through the restaurant area.
Dogs are not allowed in our holiday home and in the following room categories: Tuscany Room, Panorama Junior Suites Deluxe, Penthouse Loft.
In case of excessive soiling or damage to the room, we charge a special cleaning or repair fee. This amounts to a flat rate of € 120.00.
Free shuttle service from the train station
Please inform us of your arrival time at Bad Sachsa train station so that we can pick you up in good time.
Spa tax
We charge a spa tax amounting to € 2.60 per adult (from 18 years and above) and night. For children aged 13 years and above, we charge a spa tax amounting to € 1.30 per night.
Restaurant opening hours
Breakfast 07:00 a.m. - 10:30 a.m.
Lunch 1:00 p.m. - 2:30 p.m.
Cake buffet 3:00 p.m. - 4:30 p.m.
Dinner 6:30 p.m. - 9:00 p.m.
Price changes
Should the period between booking and arrival exceed four months, we reserve the right to make changes to the price in exceptional circumstances. With the appearance of this price list, all preceding ones lose their validity.
Travel coverage
You can secure your holiday directly with us. When making your reservation, ask for the terms.
Romantic weekend for two
Discover our offers for your romantic weekend in the Harz.
Door-to-door shuttle service (upon request)
We are happy to offer you a door-to-door shuttle service (for an additional charge). Simply get in touch.
Cancellation
For all stays (except bookings over Christmas and New Year's Eve) currently applies our extended cancellation policy "Book today - decide later". Book your next stay now and as a security you can always postpone the arrival or departure day free of charge.
Spa offers
You can find a selection of offers for your next short holiday, individual spa break or gourmet time out under our spa offers.
Payments
You can pay at the hotel using cash, an EC card or credit cards (Eurocard, Visa).
(Please bear in mind that some banking institutions only permit a maximum daily payment of € 1,000.00 per direct debit transaction with your EC card.)
Room reservation
For organisational reasons, we are unfortunately unable to reserve a specific room number or floor.
Additional bed
adults € 145,00 per person/night
child up to 4 years € 20.00 per person/night
child at the age of 5-14 years € 62.00 per person/night