Guiding Principles & Philosophy
Oelkers Betriebe is a traditional company which, for over three generations now, has been based on Christian values.
For these reasons, we are genuine service providers from the bottom of our hearts; service providers who wish to do something good for their guests. What’s more: everyone should feel comfortable and secure in our hotel.
This is why our motto is:
“Home is a feeling.”
The following 5 values illustrate the core of that which we consider to be rewarding, important and significant:
1. Human dignity
2. Devotion to quality
3. Responsibility
4. Quality leadership
5. The courage to be open
Our values serve to orient us in all business decisions and form the basis of our motivation. They should be reflected in our behaviour with one another and with regards to outsiders. We know that, as a company, we don’t simply have values so that we can be successful. Rather, we believe that we are successful because of our values. This is why we consider it important to uphold these values through our words, thoughts and actions.
1. Human dignity
We respect the unique nature of every individual person and treat them with appreciation, respect and gratitude. In doing so, we follow the golden rule: “Treat others as you would like to be treated!”
2. Devotion to quality
We increase guest and employee satisfaction and optimise the efficiency of our relationships with business partners through our quality management process. We consider it particularly important to surprise and serve guests with an even balance between tradition and innovation. We follow the principle: “Hold on to what’s good, but make way for what’s new!”
3. Responsibility
We are all responsible for our individual actions—we take responsibility for what we do! We work in a manner which is economic, quality-conscious and sustainable, with care and consistency for both humans and the environment. We believe in the following: “When everyone does their duty, nobody needs to fight for their rights!” (Hermann Knoblauch)
4. Quality leadership
Quality leadership first becomes visible to all when a good example is set. It is our task to support our employees in developing their abilities and their professional and social skills; something which we do with joy, heart and expertise. We provide support on an individual level and motivate employees to act independently. We are aware of the fact that: “Words are silver – deeds are gold!” (Marion Pusch)
5. The courage to be open
We encourage one another to be direct and open when communicating, and to provide criticism which is solution-oriented. This is something which can only work when we manage to use our mistakes as opportunities. We speak promptly, respectfully and truthfully with—and not about—one another. After all: “Truth creates transparency!”
Our guiding principles are binding for the owners, the management staff, and all other employees of Oelkers Betriebe. Of course, this also applies for our business partners.
Bad Sachsa, 4th November 2010 © Oelkers Betriebe OHG
INFO:
Mrs Nora Oelkers and Mr Josef Oelkers are member of the Evangelische Landeskirche [regional Protestant church].